SME Bank Limited intends result oriented professionals with appropriate experience to fill the following positions at different branches/Head Office.
The positions are:
- System Administrator- (for DR Sites in Karachi, Lahore)
- e-Banking Officer (Head Office-Islamabad)
- ATM Operations Officer (Head Office-Islamabad)
- Teller (Quetta Branch)
System Administrator (DR Sites in Karachi, Lahore)
System Administrator shall manage the Data Center that includes servers, networks, firewall & other devices in addition to the business applications to ensure round the clock availability of IT infrastructure as per disaster recovery requirement of the Bank. The incumbent shall be responsible for the installation, modification, upgrade, troubleshooting, and recovery process of all deployed/ installed devices/Business Applications to ensure 24×7 availability. This position shall also provide technical assistance, direction and support to end users as and when required.
- At-least one year of hands on experience; strong knowledge of Information Technology is required.
- Bachelor’s Degree in Information Technology. MCSE and CCNA is a must.
e-Banking Officer (Head Office)
Responsible for day to day smooth operations of the Alternate Delivery Channels Switch systems to ensure least down time. Responsible for day to day smooth operations of the Online Banking systems to ensure least down time. Responsible for planning and implementing disaster recovery of Alternate Delivery Channels. Maintain liaison with relevant service providers. Generation of ATM/ Alternate Delivery Channels data files against requests received from branches. Forwarding/processing of data files to relevant service provider/in-house team. Importing the ATM/ Alternate Delivery Channels loaded data file into the database. Provide responsive and solid remote/onsite technical support to sort out Alternate Delivery Channels issues. Maintains related files and control records. Help develop & manage support infrastructure/team and improve internal support processes/tools. Ensure adherence to laid down IT policies, standards, procedures, guidelines & processes. Conduct Research and Development work within the scope of work. Perform other related duties as required.
Knowledge, Skills and Abilities Required:
Excellent customer skills and organizational skills. Ability to work well with customers, developers and team members. Strong verbal (face-to-face / phone) and written communication skills. Creative problem solver, fast learner, and challenge-driven. Ability to work in Shifts and 24×7 environment. Ability to work and add value as a team member. Considerable knowledge of Alternate Delivery Channels operations, work simplification techniques, and flow-of-work procedures. Considerable knowledge of the operation, characteristics and capabilities of Alternate Delivery Channels equipment and the application of such equipment to information processing needs. Working knowledge of database languages and techniques. Ability to prepare system documentation and user manuals to meet user needs. Basic knowledge of systems analysis, systems design, and database architecture. Knowledge of application programming languages and techniques. Ability to prepare clear and concise technical documentation.
- Two years’ experience. Applicant’s satisfying overall experience requirement with 1-year experience in the
- ATM/ Alternate Delivery Channels dept. of a commercial bank shall be given preference.
- Bachelor in Computer Sciences or equivalent.
ATM Operations Officer (Head Office)
Monitoring and basic trouble shooting of SME Bank’s Alternate Delivery Channels infrastructure. Escalation of issues to concerned including Banking Solution Provider, Switch Controller, Acquirer, Network Service Provider, IT team or others for immediate rectification. Ability to monitor SME Bank’s Alternate Delivery Channels SWITCH and remediate any performance issue. Banking Application Consolidation Services. Execution of Day End and Start of Day. Monitoring and Execution of other IT Function’s activities such as data transfer etc. as assigned by Dept. Head MIS. Activation and Deactivation of Debit Cards as per SOPs. Help Desk Support to external customers and escalation of their issues to concerned branches. Generate documentation for logging the daily ATM status and related incidence.
- Preference will be given to experienced candidates having strong knowledge of Information Technology.
- Bachelor’s Degree in Information Technology. CCNA & MCSE training is a must
Assist in developing periodic cash requirements of the bank; develop daily cash requisition and forward to superior for review and arranging cash for the Cash Vault. Receive opening cash from superior, record denominations into the banking system and start cashier function; request for additional cash as and when required till the close of business hours. Receive cheque from customer, ensure it is a valid instrument by analyzing security and other specified features, enter details of cheque into the banking system and pass cheque after checking customer account; forward cheque to superior for authorization and disburse (local and foreign currency) cash after posting of cheque. Receive cash from customer, count cash, match with the details of deposit slip, enter details into the banking system and forward slip to superior for authorization, and return slip to customer after posting into the system. Receive equivalent to cash instruments like travelers cheques, prize bonds etc., ensure it is a genuine and valid instrument by analyzing security and other specified features, enter details into the banking system and pass instrument; disburse cash to customer after verification and posting by superior. Generate Daily Activity Report from the Banking System, reconcile with the closing cash and deposit cash in hand, prepare voucher and forward voucher and Daily Activity Report to superior; seek assistance for reconciliation if any discrepancy found. Handle customer request like change of currency notes, account balance etc., reply to it according to the policy and procedures and guide customer to contact concerned staff members incase of irrelevant queries; maintain a high standard of customer service all the time. Compile daily statement of affairs and other reports for superiors, head office or regulatory authority, and reconcile daily transactions etc., as and when required. Assist CD Incharge in handling Inland bills / collection (inward / outward) on a regular basis. Ensure availability of fresh cash at the counters. Conduct & Manage:
- Balancing of cash at day-end and preparation of Cash Book.
- Posting of all cash transaction in system.
- Balancing of all cash vouchers and submission to Data Controller for obtaining of approvals of all.
- Checking and supervision of cash before day-end related to computer reports and maintenance of related record.
- Receiving Computer Generals from Computer Department and giving to CD Balance reconciliation before end of day.
- One year experience with a reputable commercial bank will be given preference.
- Preferably Graduate
- Balochistan Domicile.
- Salary package will be competitive and market based
- We are an Equal Opportunity Employer
- Envelope must be marked with the position applied for
- Only shortlisted candidates will be called for an interview
- For the position of Teller, only Balochistan Domiciled may apply
56-F, Nazim-ud-Din Road, F-6/1, Blue Area, Islamabad.
SME Bank is an equal opportunity employer only shortlisted candidates will be contacted for interview.