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SME Bank Limited intends result oriented professionals with appropriate experience to fill the following positions at different branches/Head Office.

The positions are:

  • IT Assistant
  • IT Officer – Support
  • ATM Operations Officer

IT Assistant (3)

Reports to:

Dept. Head IT/MIS

Location:Head Office, Islamabad

Job Purpose:

Providing technical support to end users at Head Office for the various equipment, system and business applications being used by them. Incumbent shall be installing, configuring, and troubleshooting the basic IT hardware, software and communication equipment being deployed at Head Office.

Key Responsibilities:

  • Provide first level support to end users.
  • Installation and troubleshooting of Business and System Applications.
  • Installation, maintenance and troubleshooting of computers and associated equipment.
  • Implementation of Bank’s Policies, Procedures, Guidelines, Standards and Action Plan etc.
  • Perform related duties as required.

 Knowledge, Skills and Abilities Required:

  • Considerable knowledge of computer capabilities, procedures, and requirements.
  • Ability to identify, analyze, and resolve computer problems effectively.
  • Ability to work well in team environment
  • Ability to communicate effectively, both orally and in writing.
  • Ability to review and solve day-to-day system operational problems of considerable complexity.




Minimum of 1 year of IT support experience, in an environment comprising of business/system applications, PCs, workstations, servers and LAN/WAN infrastructure, in a Bank. Preference shall be given to candidates having exposure to PIBAS Core Banking Application.

IT Officer – Support (15)

Reports to:  Dept Head IT

Location: SME Bank Offices all over Pakistan

Job Purpose:

Shall be responsible for independently maintaining the IT Infrastructure at the branch/office and providing technical support to the end-user(s).

Key Responsibilities:

  • Maintenance of Server Room/Data Center at branch/office.
  • Local Area and Wide Area network maintenance & trouble-shooting.
  • Installation, maintenance and trouble-shooting of Business & System Applications
  • Installation, maintenance and troubleshooting of hardware.
  • Basic Maintenance of CCTV system.
  • Implementation of applicable sections of Bank’s Business Continuity Plan, Disaster Recovery Plan, IT/MIS SOPs and Backup Policy/Guidelines etc.
  • Implementation of applicable sections of Bank’s Information/Cyber Security policies, procedures, standards, guidelines and action plans etc.
  • Train users on hardware, software, applications and information security.
  • Interaction with vendors and internal IT staff to resolve IT infrastructure issues.
  • Generation of required documentation and its maintenance.
  • Perform related duties as required.

Knowledge, Skills and Abilities Required:  

  • Adequate knowledge of Computers/Servers & Communication technologies.
  • Adequate knowledge of basic System and Business Applications.
  • Ability to install, upgrades and trouble shoot system and business applications.
  • Ability to install, upgrade and troubleshoot hardware & communication equipment.
  • Ability to maintain UPS and server room.
  • Excellent Interpersonal Skills
  • Excellent verbal & written communication skills
  • Team Player
  • Customer Oriented
  • Flexible and openness to change
  • Analytical thinking & Problem-Solving skills
  • Ability to accept criticism and work well under pressure 

Education & Experience:

Bachelor of Computer Sciences or equivalent IT qualification


Graduate with one-year experience of independently managing Servers, LAN/WAN, Business/System Applications, UPS and CCTV in the branch of a commercial bank.

(Preference shall be given to candidates having exposure to PIBAS Core Banking Application & CCTV systems)


ATM Operations Officer (3)

 Reports to:  Dept. Head MIS

Location: Head Office Islamabad

Job Purpose:  This job is shift based and the incumbent shall be supporting the eBanking Officer in monitoring the health of SME Bank’s Alternate Delivery Channels infrastructure. The incumbent shall be responsible for basic trouble shooting and escalation of issues to concerned professionals for smooth ATM & SMS Operations.

Key Responsibilities:

  1. Monitoring and basic trouble shooting of SME Bank’s Alternate Delivery Channels infrastructure.
  2. Escalation of issues to concerned including Banking Solution Provider, Switch Controller, Acquirer, Network Service Provider, IT team or others for immediate rectification.
  3. Ability to monitor SME Bank’s Alternate Delivery Channels SWITCH and remediate any performance issue.
  4. Banking Application Consolidation Services.
  5. Execution of Day End and Start of Day
  6. Monitoring and Execution of other IT Function’s activities such as data transfer etc. as assigned by Dept. Head MIS
  7. Activation and Deactivation of Debit Cards as per SOPs.
  8. Help Desk Support to external customers and escalation of their issues to concerned branches.
  9. Generate documentation for logging the daily ATM status and related incidence.
  10. Perform related duties as required

Knowledge, Skills and Abilities Required

  • Sound understanding of Server Operations, Networking and Data Bases.
  • Excellent written and verbal skills.
  • Able to work independently.
  • Ability to work well in team environment.
  • Creative problem solver, fast learner, and challenge-driven.
  • Ability to prepare documentation and comparisons.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.


Bachelor in Computer Sciences or equivalent IT Qualification. MCSE/CCNA training will be a plus.


(Preference will be given to candidates having relevant experience)

Application on given format amust(Pdf Format, Word Format) along with a recent photograph may be sent at the following address within 15 days of the date of publication of this advertisement.

Department Head
Human Resources
56-F, Nazim-ud-Din Road, F-6/1, Blue Area, Islamabad.

SME Bank is an equal opportunity employer only shortlisted candidates will be contacted for interview.

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