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We require the services of experienced,energetic and zealous individual for the position of e-Banking Officer at our Head Office, Islamabad.
The person we are looking for shall perform the following responsibilities;

e-Banking Officer

Major Responsibilities

  • Responsible for day to day smooth operations of the Alternate Delivery Channels Switch systems to ensure least down time.
  • Responsible for day to day smooth operations of the Online Banking systems to ensure least down time.
  • Responsible for planning and implementing disaster recovery of Alternate Delivery Channels observed.
  • Maintain liaison with relevant service providers.
  • Generation of ATM/ Alternate Delivery Channels data files against requests received from branches.
  • Forwarding/processing of data files to relevant service provider/in-house team.
  • Importing the ATM/ Alternate Delivery Channels loaded data file into the database.
  • Provide responsive and solid remote/onsite technical support to sort out Alternate Delivery Channels issues.
  • Maintains related files and control records.
  • Help develop & manage support infrastructure/team and improve internal support processes/tools.
  • Ensure adherence to laid down IT policies, standards, procedures, guidelines & processes.
  • Conduct Research and Development work within the scope of work.
  • Perform other related duties as required.

Knowledge, Skills and Abilities Required:

  • Excellent customer skills and organizational skills.
  • Ability to work well with customers, developers and team members.
  • Strong verbal (face-to-face / phone) and written communication skills.
  • Creative problem solver, fast learner, and challenge-driven.
  • Ability to work in Shifts and 24×7 environment
  • Ability to work and add value as a team member.
  • Considerable knowledge of Alternate Delivery Channels operations, work simplification techniques, and flow-of-work procedures.
  • Considerable knowledge of the operation, characteristics and capabilities of Alternate Delivery Channels equipment and the application of such equipment to information processing needs.
  • Working knowledge of database languages and techniques.
  • Ability to prepare system documentation and user manuals to meet user needs.
  • Basic knowledge of systems analysis, systems design, and database architecture.
  • Knowledge of application programming languages and techniques.
  • Ability to prepare clear and concise technical documentation.


  • Bachelor in Computer Sciences or equivalent


  • Two years’ experience with 1 year experience in the ATM/ Alternate Delivery Channels dept. of a commercial bank.

Technology Exposure:

  • ATM/POS/Internet/Mobile Banking Infrastructure, Financial Middle wares, epayment gateways & Branchless Banking Controllers.

General Information

  • Salary package will be competitive and market based
  • We are an Equal Opportunity Employer
  • Envelope must be marked with the position applied for
  • Only shortlisted candidates will be called for an interview

Application on specified format → (Pdf Format, Word Format) along with a recent photograph and copies of testimonials may be sent latest December 15, 2016 at the following address:

Department Head
Human Resources Development
56-F, Nazim-ud-Din Road, F-6/1, Blue Area, Islamabad.

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